Goals

  • Understand how business processes running in a solution landscape should be supported as part of Run SAP like a Factory by an Operations Control Center
  • Understand the different aspects of Business Process Operations
  • Use the different SAP tools for the execution of the daily operational procedures within Business Process Operations
  • Identify which roles should be involved in the implementation and execution of a Business Process Operations concept

Audience

  • Members of a customer support organization who want implement Business Process Operations and want to understand what the operational procedures in the area of Business Process Operations (as part of Run SAP like a Factory) look like and how SAP Solution Manager can be used for these operational procedures
  • TQMs who want to lead implementation projects for Business Process Operations

Prerequisites

Essential

  • Basic understanding of Support processes
  • Basic understanding of SAP Solution Manager
  • Fundamentals of SAP Systems

Course based on software release

  • SAP SOLUTION MANAGER 7.1 SP12

Content

  • Introduction to Business Process Operations
  • Business Process and Interface Monitoring, including the usage of Business Process Monitoring and Reporting for BPMon alerts in SAP Solution Manager
  • Job Scheduling Management, including the usage of the job request process, job documentation and job monitoring in SAP Solution Manager
  • Data Consistency Management, including the usage of the Data Consistency Monitoring, the Guided Self Service for DCM and Cross- Database Comparison in SAP Solution Manager and the tools for transactional correctness
  • Business Process Improvement, including the usage of Business Process Analytics and the BPO Dashboards in SAP Solution Manager
  • Business Process Performance Optimization
  • Operations Control Center

E2E300 - Business Process Operations

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